Service Desk Analyst with extensive ITIL experience ideally from Local Government or Public sector organisation. The role is 80% providing desk based technical support to a 1st and 2nd Line level. The Service Desk provides 1st and 2nd Line Support; answering calls and troubleshooting/solving problems with MS Windows XP/2000/2003, Office 2003/2007, Web portal, printers, Windows Terminal Server, Active Directory.
- Windows Terminal Servers ie Citrix or Jetro
- Roaming Prifiles
- Granting permissions
- Data Restoration
- MS Exchange 5.5/2007
- Damware
- Office 2003 Microsoft Windows 2000/XP
- Active Directory, Group Policies
- Good knowledge of IT workings eg: DNS/Wins/DHCP etc.
You will have recent experience of working on a large, busy Service Desk, preferably in an ITIL environment, providing both 1st and 2nd Line Support.
3-4 month contract
Strong communication skills are essential with a proven track record.